At The Health Oasis, we understand that circumstances change. This comprehensive policy outlines our approach to cancellations, rescheduling, and refunds across all our services.
1. Individual Therapeutic Services
48-Hour Notice Policy:
- Cancellations made 48+ hours in advance: Full refund or free rescheduling
- Cancellations made 24-48 hours in advance: 50% refund or rescheduling fee applies
- Cancellations made less than 24 hours: No refund, rescheduling at discretion
Emergency Exceptions:
- Medical emergencies (with documentation): Full refund
- Family emergencies: Case-by-case consideration
- Weather-related cancellations: Full rescheduling option
2. Yoga Sessions
Class Cancellations:
- Group Classes: 12-hour notice required for refund
- Private Sessions: 24-hour notice required for full refund
- Package Deals: Individual session rules apply to each booking
Instructor Cancellations:
- Full refund or complimentary makeup session offered
- Substitute instructor may be provided with your consent
3. Corporate Wellbeing Workshops
Advance Notice Requirements:
- 30+ days notice: Full refund minus 10% administrative fee
- 14-30 days notice: 75% refund
- 7-14 days notice: 50% refund
- Less than 7 days: 25% refund
Force Majeure Events:
- Natural disasters, government restrictions: Full refund or rescheduling
- Venue unavailability: Alternative arrangements or full refund
Customization Fees:
- Non-refundable after development work begins
- Materials and preparation costs may be deducted
4. Heal & Growth Retreats
Tiered Cancellation Policy:
- 60+ days before retreat: Full refund minus $200 administrative fee
- 31-60 days: 75% refund
- 15-30 days: 50% refund
- Less than 15 days: 25% refund
- No-show: No refund
Special Circumstances:
- Medical emergencies (with doctor’s note): 75% refund regardless of timing
- Travel restrictions: Credit toward future retreat
- Retreat cancellation by us: Full refund including travel costs (up to $500)
Transfer Policy:
- Transfer to another person: Allowed up to 30 days before retreat
- Transfer to future retreat: $100 fee applies
5. Package Deals and Memberships
Multi-Session Packages:
- Unused sessions refundable pro-rata minus 15% processing fee
- 90-day expiration policy applies
- Pause options available for medical reasons
Membership Cancellations:
- 30-day notice required
- No refund for partial months
- Pause options for temporary circumstances
6. Payment Processing
Refund Timeline:
- Credit card refunds: 5-10 business days
- Bank transfers: 7-14 business days
- PayPal: 3-5 business days
Processing Fees:
- Original processing fees non-refundable
- Refund processing fees may apply for credit card chargebacks
7. No-Show Policy
Consequences:
- Session marked as completed, no refund issued
- Future bookings may require prepayment
- Repeated no-shows may result in service suspension
Grace Period:
- 15-minute grace period for individual sessions
- Group sessions start promptly, late entry may be restricted
8. Weather and External Factors
Severe Weather:
- In-person sessions: Full rescheduling option
- Outdoor activities: Alternative indoor options or refund
- Client travel difficulties: Rescheduling without penalty
Technology Issues:
- Our technical problems: Full refund or makeup session
- Client technical issues: Limited make-up options
9. Special Promotions and Discounts
Promotional Offers:
- May have different cancellation terms (clearly stated at purchase)
- Generally non-refundable or limited refund options
- Cannot be combined with other offers
Gift Certificates:
- Follow standard cancellation policies
- Non-refundable but transferable
- Extended expiration for gift recipients
10. Dispute Resolution
Process:
- Contact our customer service team within 30 days
- Provide relevant documentation
- Allow 5-7 business days for review
- Appeal process available if initial decision disputed
Contact Information:
- Email: [refunds@yourbrand.com]
- Phone: [Your phone number]
- Business hours: [Your hours]
11. Force Majeure
Events beyond our control (natural disasters, government orders, pandemics) may result in:
- Service suspension without penalty
- Full credit toward future services
- Refund options based on circumstances
12. Modifications to Policy
We reserve the right to modify this policy with 30-day notice. Changes will not affect existing bookings made before the modification date.
13. Contact Information
For questions or requests: